FAQs & Shipping

 

  I release my soaps in monthly collections. Check out my socials for upcoming bars! Each collection includes the corresponding zodiac sign of the month.

I sometimes revisit ideas and recreate soaps. So if you missed something you really loved, let me know! i might bring it to a future release.

My Collections and releases are based on the astrological calender.

These are super limited so be sure to jump on your sign when it's released!

Are Your Soaps Vegan?

Absolutely! My soaps are completely vegan and palm free. Zero animal testing (unless you include me!)

I have one release per month. I sell out fast so you absolutely need to be on time! I announce all over my occupied corners of the internet when my collections drop. Be there or be square!

Here at Star Crossed I am striving to remain as low waste and plastic as possible. My bars are shipped naked with a card stock cigar band label. The bars are well padded with recyclable box filler and tissue paper. Shipping can be rough on a product but i hope you can join me in our fight against plastic waste.

Orders will be shipped 1-2 days from order date. I use our local Australia Post.

All shipping prices are determined by Australia Post and is unfortunately out of my hands. I do my best to keep costs as low as possible and will refund any overage shipping charge should that occur. All of my packages are sent with tracking, which will be included in your order confirmation. Please ensure your enter your address correctly, as I will not be responsible for incorrect delivery or package theft. Please do not hesitate to contact me with any questions or concerns regarding shipping. I will always do what i can to help!

Due to the nature of soap, i do not accept refunds or returns. Soap is an intimate, sanitary product that i cannot resell once it leaves Star Crossed HQ. Cancellations will not be accepted after the order has been shipped. Refunds will not be given for change of mind. Refunds will not be given for allergies or reactions. I state every ingredient clearly on the label, please be sure to read correctly and proceed as needed :)

 

If items arrive damaged, incorrect or any other not-so-good stuff, please reach out so i can try to rectify the situation! Always here to help and make sure you're happy with your soapy goodies!